Returns & Exchanges

At QIDI UK Store, we stand behind our high-performance 3D printers and electronics; if you are not completely satisfied, you can return your item within 30 days of delivery for a full refund or exchange. Please ensure all hardware and accessories are returned in their original packaging to qualify for processing.

1

Initiate Your Request

Contact our UK support team via the online portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Secure Packaging

Carefully repack the electronics in their original box with all internal protective foam to prevent damage during transit, ensuring all cables and manuals are included.

3

Ship to Service Centre

Affix the provided shipping label and drop your package off at any authorized courier location; we recommend keeping your tracking receipt for verification.

4

Inspection and Refund

Once our technicians verify the item's condition at our UK warehouse, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing